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The Cost of Poor Leadership

How to Calculate The Cost of Poor Leadership

Employee Turnover

Number of Employees

Average Salary ($)

Turnover Rate (Average 20%)

Cost to Replace = 30% - 150% of Employee Salary

*Average Cost of Employee Turnover

Customer Loyalty

Approximate Annual Sales ($)

Current Customer Satisfaction Rate (%)

Desired Customer Satisfaction Rate (%)

Estimated Loss Factor (Multiplier)

*Annual Cost of Underdeveloped Customer Satisfaction

Employee Productivity

Approximate Annual Sales ($)

Estimated Current Productivty Rate (%)

Desired Productivity Rate (%)

Estimated Leadership Factor (Multiplier)

*Annual Cost of Underdeveloped Productivity

Results (Cost of Poor Leadership)

Projected Savings in Turnover ($)

Projected Savings in Loyalty ($)

Projected Savings in Productivity ($)

Projected Savings with NexaLearning ($)

RESEARCH / ASSUMPTIONS

Savings in Leadership Productivity IMPORTANT - NEW

Customer Satifsfaction to Customer Loyalty

What percentage leadership has improved (35% on Low 50% +/-)